Refund Policy 

All items carry a 30-day money-back guarantee. If you are not happy with the quality of the product, please return it to us for a prompt refund or exchange. (Return shipping charges may not be refundable.)

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please feel free to contact us regarding your purchase at

Note: All prices and availability are subject to change without notice.

Refunds (when applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your request for a refund is approved.

If approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 60 days.

Late or missing refunds (when approved) 
If you were approved for a refund but haven’t received it yet, first check your bank account again. Then contact your credit card company, as it often takes some time before refunds are posted.

Still having a problem? If you’ve done all of the above and you still have not received your refund yet, please contact us at Include any previous correspondence so we can track down the problem.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


To return your product, mail it to: New Braunfels Texas US 78130 - ATTN: Returns Department

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, shipping time may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, so it’s the best way to protect yourself.

I really appreciate the fact that the Ultimate Burger Press is only one piece. It’s so much easier to use and store than all the other burger presses which have multiple pieces. With this one, I no longer worry about losing pieces. One piece is DEFINITELY the way to go!


It was just as easy to use as the website’s video demonstrated. I was skeptical at first but now I “make the juiciest burger EVER” according to my fiancé. We are seriously considering them as thank you gifts for our wedding party. We know our family and friends will love them as much as we do.

                                                                        -Jan Cook

The Ultimate Burger Press is ingenious! The center really does hold all the toppings in place just as it is advertised. I am also THRILLED that there are two different sizes! The smaller press is perfect for our younger kids!